The difficulty of organizing leads that came in from different platforms and the lack of control over the work of the sales team were some of the problems that the Motozuni dealership, from Argentina, faced on a daily basis. Since the end of 2020, with the implementation of Piot Solution, these issues have finally left behind.

Happy with the results that the platform brought in the short term, the commercial manager of Motozuni, Sabrina Bono, comments that she is currently analyzing the possibility of adding new integrations, mainly Gapway, to further improve its performance. “Later I would like to see the implementation of the WhatsApp system on the platform. People consult a lot there”, she explains.

According to Sabrina, in addition to the possibility of a WhatsApp bot integration, two other features were also primarily responsible for the decision to implement Pilot at the dealership. “What I liked most was the lead revenue from (e-commerce) Mercado Livre, where it generated all the data entered by the platform. And also the possibility of entering Facebook’s consultation forms”, she says.

More organized and proactive team

Before Pilot, Motozuni didn’t work with any CRM tool. However, the team’s lack of familiarity with this type of platform wasn’t an impediment for its implementation and subsequent use to become a great success. “The usability of the platform is excellent, my team considers it very useful and does not lose any data”, says Sabrina.

Now, her goal is to continue adding functionality to improve the team’s experience in using the tool.