In the automotive industry, customer satisfaction and efficient claims management are essential for customer loyalty.

Our HUB solution – QA Central is designed to improve customer interaction and optimize claims management through total collaboration and automated processes. You can:

• Monitor customer satisfaction: through online survys, get direct feedback from your clients to better understand their needs and expectations.
• Efficient claims management: centralize claims and coordinate their resolution with all your Dealers, ensuring a quick and efective response.
• Smooth comunication: facilitate communication between Dealers and improve coordination in problem resolution.
• Consistency in service: ensures that all Dealers follow the same quality and customer service standards.

 

On the other hand, automation is key to improve operational efficiency.

• Conduct automatic surveys: send surveys by WhatsApp or e-mail automatically, allowing you to obtein continuous feedback without manual efforts.
• Consolidate claims at the national level: centralize claims regardless of the sistem used by each Dealer, which facilitates uniform and efficient management.

 

We are a comprehensive tool that centralizes all the processes necessary to mantein quality in service:

• Standardized processes: establish clear and uniform procedures for all Dealers, guaranteeing consistency and quality in customer service.
• Direct accesses personalized templates: improve operational efficiency with direct accesses and templates addapted to different needs.
• Document centralization: keep all the necessary documentation in one place, eccesible to all Dealers, facilitating management.

Through the combination of online surveys, total collaboration, automation and comprehensive tools, we guarantee you a significant improvement in the quality of service and in the operational efficiency of your Dealers.

Get to know our HUB solution- QA Central and transform the way you manage your customer satisfaction.

 

Would you like to know more about this functionality? Leave us a comment with your details and we’ll schedule a demo with one of our expert or send and e-mail to ventas@pilotoslution.net

Pilot Solution, the expert platform in the automotive industry.